Privacy policy

designfrom.be, located at Kijkuitstraat 84, 8560 Wevelgem (VAT BE0540.724.916), is responsible for the processing of personal data as described in this privacy policy. This policy complies with the European General Data Protection Regulation (GDPR).

What data do we collect?

When placing an order, we may collect the following data:

Name, address and phone number — for correct delivery
Email address — for order confirmations and communication about your order
Payment information — securely processed by PAY; we do not see your card details

How do we use your data?

Processing and delivery of your order
Communication about your order
Sending newsletters via MailChimp, only if you have subscribed. You can unsubscribe at any time via the unsubscribe link at the bottom of every email.
Phone or SMS contact, only if necessary for handling your order or enquiry

We do not use your data for other purposes without your consent.

Legal basis for processing

Performance of a contract (orders and deliveries)
Consent (newsletter)
Legal obligation (accounting retention requirement)

Retention period

Your personal data is not kept longer than necessary for the purposes for which it was collected. Accounting data is retained for 7 years in accordance with Belgian law. Data of inactive customers is deleted after 5 years.

Sharing with third parties

Your personal data is never sold or passed on to third parties, except to parties directly involved in the execution of your order (courier service, payment provider PAY). Your data is securely stored in a non-publicly accessible database.

Your rights (GDPR)

You have the right to:

Access, correct or delete your personal data
Object to processing
Request data portability
Withdraw your consent (e.g. for the newsletter) at any time

Requests can be submitted via contact@designfrom.be. We respond within 30 days.

Do you believe we are not processing your data correctly? You can file a complaint with the Data Protection Authority (GBA): www.gegevensbeschermingsautoriteit.be

Cookies

We use cookies for the following purposes:

Functional cookies: to maintain your shopping cart (session cookies — deleted when you close your browser)
Analytical cookies: Google Analytics 4 (GA4) for website usage analysis. GA4 uses anonymised IP addresses. Data is stored in accordance with EU data protection rules. More info: Google Privacy Policy
Marketing cookies: MailChimp for sending newsletters to subscribed customers

You can refuse cookies via your browser settings, or manage them via the cookie banner on our website.

Security

designfrom.be has taken the necessary technical and organisational measures to protect your data against loss, unlawful use or modification. Payment transactions are processed via the certified payment provider PAY with SSL encryption. Our staff cannot see your payment card details.

Changes

This privacy policy may be updated. In case of material changes, data subjects will be informed in advance. The date of the last update is stated at the bottom of this page.

Last updated: February 2026